Privacy Policy

This Privacy Policy explains how Crossthwaite Marketing Limited ("Crossthwaite", "we", "us", or "our") collects, uses, and protects information submitted through this website (crossthwaite-marketing.co.uk). Crossthwaite Marketing Limited is registered in England and Wales under company number 17106836, with a registered office at 26 Crossthwaite Avenue, London, SE5 8ET, United Kingdom.

Information we collect

We collect information that is voluntarily submitted to us through this website, including:

• Contact form data — name, email address, company name, and message content.
• Project enquiry data — name, company name, email address, telephone number (only if submitted), project type, business goals, target users, required features, integration requirements, timeline, budget guidance, and any other information submitted through the project enquiry form.
• Business and project requirement information voluntarily submitted as part of a contact or enquiry.
• Current website or app links voluntarily submitted as part of an enquiry.
• Feature and integration requirements voluntarily submitted as part of an enquiry.
• Budget guidance and timeline information voluntarily submitted as part of an enquiry.
• Uploaded files, if a file upload feature is enabled on this website in future.
• Email communication exchanged with us after you contact us.
• Telephone communication, only where a telephone number has been voluntarily submitted and a call takes place.
• Cookie and analytics data, as described in our Cookie Policy.

How we use this information

Information submitted through this website is used to:

• Respond to contact form messages and project enquiries.
• Assess project fit, scope, and technical requirements.
• Communicate with you about a potential or ongoing project.
• Maintain records relevant to enquiries and any resulting business relationship.
• Understand website usage, where analytics cookies have been consented to.

Legal basis for processing

We process this information on the basis of legitimate interest (responding to enquiries and operating the business) and, where a project proceeds, on the basis of taking steps to enter into a contract. Analytics cookies, where used, are processed only with your consent.

Data retention

Contact form and project enquiry information is retained for as long as reasonably necessary to respond to the enquiry, and for a further period where a business relationship or ongoing correspondence exists, or as required to meet legal, accounting, or reporting obligations. Information relating to enquiries that do not proceed is retained only for as long as reasonably necessary before being deleted.

Who has access to this information

Information submitted through this website is handled by Crossthwaite Marketing Limited. Where third-party tools are used to process enquiries (for example, a form submission service, email provider, or CRM), those tools process data in line with their own privacy and data processing terms, and only to the extent necessary to operate this website and respond to enquiries.

Cookies and analytics

This website uses essential cookies required for core functionality, and may use optional analytics cookies to understand how the site is used. Analytics cookies are only loaded with your consent, given through the cookie banner. See our Cookie Policy for full details and how to manage your preferences.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information we hold about you, subject to legal or legitimate business requirements.
• Object to certain types of processing.
• Withdraw consent for analytics cookies at any time via the cookie banner or your browser settings.

To exercise any of these rights, or to ask a question about this Privacy Policy, contact us at [email protected].

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to this website or applicable law. The "last updated" date at the top of this page reflects the most recent revision.

Contact

For any questions about this Privacy Policy or how your information is handled, contact Crossthwaite Marketing Limited at [email protected], or write to us at 26 Crossthwaite Avenue, London, SE5 8ET, United Kingdom.